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Posted on Sunday, March 5, 2017 - 4:03pm
Posted on Wednesday, February 1, 2017 - 10:05pm

Net Promoter Score, or NPS, is a management tool that can be used to gauge the loyalty or likelihood that a customer will recommend you to a friend.  It is used by most of the Fortune 500 companies.  NPS is a simple loyalty metric that was introduced in a 2003 Harvard Business Review article.  

Posted on Friday, December 16, 2016 - 11:03pm
Posted on Wednesday, December 7, 2016 - 8:41pm
Posted on Monday, November 21, 2016 - 11:43pm
Posted on Monday, November 14, 2016 - 4:27pm
Posted on Monday, November 7, 2016 - 5:14pm
Posted on Wednesday, November 2, 2016 - 2:29pm

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